To set up remote support and to get immediate assistance.
to the "Start" button.
Then click "Run"
In the space
after the word open type the following.
You can copy and paste it.
firewall add portopening all 5500 vnc
A DOS window should come up on the screen then disappear.
download to your desktop the following file.
Remote assistance program.
Locate the file wiz.exe on your desktop and
double click it.
Select the support person
your connecting and double click them on the list and awaiting assistance.
for support staff
Download and run the below file to allow VNC in Windows