Remote Support

To set up remote support and to get immediate assistance.

Go to the "Start" button.
Then click "Run"
In the space after the word open type the following.
You can copy and paste it.

netsh firewall add portopening all 5500 vnc

Then click OK.
A DOS window should come up on the screen then disappear.
Now download to your desktop the following file.
Download Remote assistance program.
Locate the file wiz.exe on your desktop and double click it.

Select the support person your connecting and double click them on the list and awaiting assistance.

Download for support staff


Download and run the below file to allow VNC in Windows Firewall.
(last edited on Saturday, January 22, 2011 8:28 AM)